Case study

How hiccpet moved 14 gift orders off coupon codes and onto real Shopify orders

hiccpet

hiccpet's creators post the second the parcel lands. The gifting behind it used to look like a discount code.

14

gift orders shipped

12

creators gifted

0

coupon codes used

hiccpet sells pet care, and its creators are exactly the kind who post the second the parcel lands. The problem was never getting a yes. It was everything after the yes: which product, which size, what is the address, then a draft order typed by hand for each one.

Gifting that looked like a discount

The old setup leaned on discount codes and manual admin. Codes are a bad fit for gifting. They leak, they get shared, and they make a gift feel like a coupon rather than a brand reaching out. On top of that, addresses copied out of DMs came with typos and the occasional reshipped parcel.

hiccpet branded gift form

A branded link on hiccpet's own domain

hiccpet moved gifting to a branded Seed link served on its own domain. The creator opens it, picks from live stock so nothing out of stock gets promised, types their own address so there are no typos, and a real $0 order lands in the hiccpet Shopify admin.

The gifting finally looks like our brand instead of a discount code floating around the internet.

Real orders, so the rest of the stack just works

Because every gift is a native Shopify order and not a coupon, hiccpet's existing fulfillment flow did not change. The orders carry the same tags its other tools already read, so there was nothing new for the ops side to learn.

The result

hiccpet has run 14 gift orders across 12 creators on Seed so far, every one a real $0 Shopify order and not a coupon. Creators get a clean, branded experience, hiccpet gets clean orders in the admin, and the whole thing runs without the DM interrogation that used to come before every parcel.

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